Privacy & Data Protection Policy

Echo of Hope C.I.C is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us.

Who We Are

Echo of Hope C.I.C is a Community Interest Company operating in the United Kingdom.
For any data protection queries, you can contact us at:
Email: admin@echoofhope.co.uk

What Data We Collect

We may collect personal information that you voluntarily provide when you:

• Use our website

• Contact us by email, phone, or forms

• Register for services, events, or support

• Subscribe to updates or newsletters

This information may include:

• Name

• Email address

• Phone number

• Address (if relevant)

• Any other information you choose to share with us

We may also collect limited technical data such as IP address, browser type, and website usage data through cookies (see Cookies section below).

How We Use Your Data

We use your personal information to:

• Provide and manage our services and support

• Respond to your enquiries

• Communicate with you about our work, services, or updates

• Improve our website, services, and user experience

• Meet our legal and regulatory obligations

We only process your data where we have a lawful basis to do so under UK data protection law, such as your consent, performance of a service, legal obligations, or our legitimate interests.

Data Sharing

We do not sell or trade your personal information.

We may share your data with trusted third parties only where necessary, such as:

• Service providers who help us operate our website or services

• Professional advisers (e.g., legal or accounting)

• Authorities where required by law

Any third parties we work with are required to keep your information secure and use it only for agreed purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer required, it will be securely deleted or anonymised.

Cookies

Our website may use cookies to improve your experience and help us understand how our site is used.

You can choose to accept or decline cookies through your browser settings. Most browsers automatically accept cookies, but you can modify your settings to refuse them if you prefer. Disabling cookies may affect how some parts of the website function.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Restrict or object to certain types of processing

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact:
admin@echoofhope.co.uk

Data Deletion Requests

If you wish to have your personal data removed from our records, including email mailing lists, please email admin@echoofhope.co.uk. We aim to respond to and process requests within 30 days.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated revision date.

Contact Us

If you have any questions about this policy or how we handle your data, please contact: admin@echoofhope.co.uk